Frequently Asked Questions
Which regions are served by AgeWell for In-home services?
We serve residents of Hudson, Saint-Lazare, and Vaudreuil-Dorion.
What are our rates?
We will go over our rates with you during your consultation.
What payment methods are accepted?
We accept credit card, cash, cheque, and e-transfer. Payment plans can be offered for personal training programs.
What technology is required in order to have Telehealth/Online services?
Telehealth sessions for physiotherapy and personal training are performed using the application PhysiApp. This application can be downloaded to IOS and Android devices. If you do not have a device compatible with PhysiApp sessions can be performed over another video conferencing application. We can walk you through the steps over the phone to ensure you are well set up.
Do I need a referral for physiotherapy?
With direct access to physiotherapy in Quebec, a doctor's referral is not necessary to receive evaluations and treatments. However, we may suggest that you consult a doctor for their opinion or to get further tests done. Note that some extended health benefit plan insurance companies still require a doctor's referral for reimbursement of physiotherapy treatments.
Is physiotherapy covered by private health insurance?
The majority of private insurance plans cover a portion of physiotherapy costs. Ask your insurer for details about repayment terms. Physiotherapy fees can be added as deductible medical expenses on your tax return. Invoices will be provided immediately following sessions and assessments.
What should I know before my first physiotherapy appointment?
A physiotherapy assessment will begin with a review of your medical history, present symptoms and a physical evaluation will proceed. Please wear comfortable clothes and expect the assessment to take up to 75 minutes.
Please make sure you have prepared the following important documents:
Your medicare card
A doctor’s prescription if you have one
A list of your medications
Operative reports, MRI or X-ray results (if applicable)
Please fill out our intake form prior to your appointment (see link below).
What should I know before my fitness evaluation?
The fitness evaluation will begin with a review of your past medical history and a physical evaluation of your strength, balance, flexibility and aerobic capacity will follow. Your goals and preferences with beginning a training program are also discussed. Please wear comfortable clothes and expect the assessment to take up to 75 minutes.
Please fill out our intake forms prior to your appointment (see links below).